Before getting in touch, have a read of some of the most frequently asked questions to see if your question is answered here.
When will I get my order?
We have one delivery option that you can choose:
Standard delivery 3-5 days £3.95
If you ordered digital downloads, you will receive an email after completing your order with a link to download the items.
My order has been lost or damaged in the post
For all damaged, lost or faulty resources please get in touch with us by calling 0300 303 0555 or emailing email@example.com quoting your order number. We will be happy to send replacements free of charge.
Donations and Gift Aid
Adding a donation to your order is completely optional but allows us to continue our vital work to protect children and young people. When making a donation you will be asked whether you would like to claim Gift Aid. If you pay income tax then adding Gift Aid allows us to claim an extra 25p for every £1 donated. We greatly appreciate your fundraising for The Children’s Society so do not feel the donation is mandatory. You can also make a donation to The Children's Society through our website.
Unfortunately we only send fundraising resources to addresses within the UK.
I can’t find the resource I am looking for
When resources become available we will get them up on our online shop as soon as we can. If you would like to know when a specific resource will become available again, please call 0300 303 0555. Sometimes the resource you are looking for is no longer produced.
How do I purchase Christmas cards or access your eBay shop?
We also have an eBay shop which sells new and used items with the funds directly supporting our work.
How do I access the downloads I’ve ordered?
You will be emailed an order confirmation that will include a link to download the resource you’ve ordered. If you’ve created an account, the download will also be available to download from your account area.
I am unable to log in to my account
We recently developed a brand new online shop which means that old log-ins no longer work. If you haven’t already, please create a new log in. If you have already created a new account and still can’t log in, please use the forgotten password’ link to reset your password.
How can I find out more about the work of The Children’s Society?
How can I find more information about fundraising for The Children’s Society?
If you’re not yet sure how you could fundraise, we have lots of great ideas on our website as well as challenge events you can register for such as runs, treks and other challenges. Alternatively, our Supporter Care team will be happy to answer any questions either by phone 0300 303 7000 or email at firstname.lastname@example.org